WV Queue Manager – Call-Up Software

No more chaos in the waiting room. Customers know when it will be their turn—and you can focus on your work.

Effortless Organization in the Waiting Room

WVporadovník is a simple system that organizes customers at your business. Everyone gets a number—whether it’s a ticket printed at a kiosk or a digital one on their phone. Then they can sit back and wait until their number appears on the display. No pushing and shoving, no arguments over who’s next, no stress.

It works in a way that suits the customer

Some people prefer to print a ticket at the kiosk by the entrance. Others scan the QR code with their phone and wait wherever they want—in their car, at the café next door, anywhere. Both options work simultaneously within a single system. Staff can see the entire situation on a screen and call customers up with a single click—no shouting, no confusion.

You can set it up yourself, without the IT department

The entire system runs through a web browser—no installation, no server. You can access it on a computer, tablet, or smartphone. Add a counter, change the hours of operation, set up categories—all in just a few minutes. We’ll handle the implementation, training, and support.

Do you recognize these problems in your business?

Stores and Retail Outlets

Are customers arguing over who was first? The numbered queue system settles the matter fairly—without a single word from the staff.

Healthcare

Do emergency patients wait in the same line? Priority categories ensure that acute cases are handled first.

Banks and Insurance Companies

Are customers blocking the entrance to the branch? The system directs them to a seat with a ticket in hand—space is available, and the waiting area is organized.

Telekom and Airports

Are advisors handling an uneven workload? Automatic assignment distributes customers fairly across the entire team.

Discover what our solution can do.

It looks like your brand, not like some outside system

• The kiosk, display, and ticket can all feature your colors, logo, and graphics—customers won’t even realize it’s an external system.

• You can change the text, headings, and ticket format yourself, without a programmer.

• You can communicate with customers in their own language—the system supports a multilingual environment.

• Each branch can have a different look and different settings—all from one place.

Real-Time Queue Management

• Everything in your browser: no installation required—just open it, log in, and get to work.

• One-click actions: Call the next customer, transfer them to another counter, or give them priority.

• The right customer to the right employee: the system automatically directs people based on their needs.

• Multiple locations at once: Manage all your locations from one place—anytime and from any device.

Numbers That Tell You More Than a Gut Feeling

• You can see in real time how many customers are waiting, how long they’ve been waiting, and at which counter the line is longest.

• You monitor which staff members serve customers quickly and where unnecessary delays occur.

• You can generate a report for any time period and download it—for management, for an audit, or for yourself.

• You’ll know when your peak hours are—and you’ll always have enough people in the right places.

A ticket for every customer

• Digital ticket via cell phone: The customer scans a QR code, sends a text message or a message via WhatsApp—and waits wherever they want.

• Paper ticket from the kiosk: The touchscreen at the entrance will issue a ticket to anyone who does not have a smartphone.

• Both at the same time: paper and digital tickets work in the same line without any problems.

• Whether it’s a scheduled appointment or a walk-in: the system can handle both—fairly and without confusion.

You can connect it to the systems you already have

• Open API: WVporadovník integrates seamlessly with your CRM, ERP, or internal software.

• Reservation systems, company calendars, and external platforms—synchronization happens automatically.

• Data from the queue goes directly into your system—no manual data entry, no loss of information.

• We’ll handle the entire deployment—quickly, without complications, and with full support in Slovak.

WVporadovnik System and Process Management

What the software solution for the call system offers